{"id":9830,"date":"2020-04-08T20:42:56","date_gmt":"2020-04-08T18:42:56","guid":{"rendered":"https:\/\/www.fbf-bff.be\/les-reseaux-de-franchise-de-la-grande-distribution-soutiennent-covid-solidarity-org-un-call-center-national-virtuel-et-benevole\/"},"modified":"2020-04-08T20:42:56","modified_gmt":"2020-04-08T18:42:56","slug":"les-reseaux-de-franchise-de-la-grande-distribution-soutiennent-covid-solidarity-org-un-call-center-national-virtuel-et-benevole","status":"publish","type":"post","link":"https:\/\/www.fbf-bff.be\/fr\/les-reseaux-de-franchise-de-la-grande-distribution-soutiennent-covid-solidarity-org-un-call-center-national-virtuel-et-benevole\/","title":{"rendered":"Les r\u00e9seaux de franchise de la grande distribution soutiennent Covid-Solidarity.org, un call-center national, virtuel et b\u00e9n\u00e9vole"},"content":{"rendered":"Cr\u00e9\u00e9 \u00e0 partir d\u2019un hackathon il y a 15 jours, le mouvement citoyen et b\u00e9n\u00e9vole\u00a0Covid-Solidarity.org<\/a>\u00a0passe \u00e0 la vitesse sup\u00e9rieure en cr\u00e9ant un\u00a0call-center virtuel nationa<\/b>l mais d\u00e9centralis\u00e9. Afin de r\u00e9duire la fracture num\u00e9rique importante aupr\u00e8s de la population belge isol\u00e9e, un num\u00e9ro de t\u00e9l\u00e9phone est maintenant mis \u00e0 leur disposition (num\u00e9ro : 02 808 96 54).\r\n\r\nGr\u00e2ce au soutien quotidien de plus 50 membres b\u00e9n\u00e9voles, la plateforme a d\u00e9j\u00e0 pu rassembler plus de\u00a05.000 volontaires<\/b>\u00a0pr\u00eats \u00e0 faire des courses pour des personnes dans l\u2019incapacit\u00e9 de se d\u00e9placer et plus de\u00a0100 op\u00e9rateurs b\u00e9n\u00e9voles<\/b>\u00a0ont \u00e9t\u00e9 recrut\u00e9s en ligne pour r\u00e9pondre tant en fran\u00e7ais qu\u2019en n\u00e9erlandais, aux appels de demandes d\u2019aide ou simplement d\u2019une \u00e9coute bienveillante, tout en restant \u00e0 domicile.\r\n\r\n\u201cNotre plateforme peut \u00eatre consid\u00e9r\u00e9e comme le nouveau Tinder de la Solidarit\u00e9. Tout notre mod\u00e8le repose sur une mise en relation automatis\u00e9e et g\u00e9olocalis\u00e9e entre des personnes demandant de l\u2019aide et des b\u00e9n\u00e9voles situ\u00e9s \u00e0 proximit\u00e9. Nous investissons en un temps record les quartiers pour recr\u00e9er du lien social et souhaitons bien entendu qu\u2019il perdure au-del\u00e0 de cette crise\u201d<\/i>, commente Olivier Rousseaux, initiateur du projet.\r\n\r\nPartenaires depuis le lancement de l\u2019initiative, les acteurs de la grande distribution (Carrefour,\u00a0Delhaize, Mestdagh, Colruyt, BIO planet, Okay, SPAR, CORA, Delitraiteur, Match, Smatch, F\u00e4rm, Intermarch\u00e9, Medi-Market, Sequoia, Tom&Co<\/b>) relaient dor\u00e9navant le num\u00e9ro d\u2019appel (02 808 96 54) au sein de leurs points de vente afin d\u2019informer les personnes qui sont dans l\u2019incapacit\u00e9 de se d\u00e9placer pour faire leurs courses. Le call-center b\u00e9n\u00e9vole de Covid-Solidarity.org est ainsi mis au profit de toutes les organisation priv\u00e9es et associatives \u00e0 un niveau national.\r\n\r\nPour que les personnes les plus isol\u00e9es puissent \u00eatre averties de son existence, il est important qu\u2019il soit relay\u00e9 au niveau local par les\u00a0CPAS et les autorit\u00e9s communales<\/b>. Nous invitons donc les pouvoirs locaux \u00e0 nous contacter pour joindre nos forces car nous ne serons jamais trop nombreux pour veiller \u00e0 ce que personne ne soit laiss\u00e9 au bord du chemin. Faisons de cette crise une opportunit\u00e9 pour faire triompher ensemble la solidarit\u00e9.","protected":false},"excerpt":{"rendered":"

Cr\u00e9\u00e9 \u00e0 partir d\u2019un hackathon il y a 15 jours, le mouvement citoyen et b\u00e9n\u00e9vole\u00a0Covid-Solidarity.org\u00a0passe \u00e0 la vitesse sup\u00e9rieure en cr\u00e9ant un\u00a0call-center virtuel national mais d\u00e9centralis\u00e9. Afin de r\u00e9duire la fracture num\u00e9rique importante aupr\u00e8s de la population belge isol\u00e9e, un num\u00e9ro de t\u00e9l\u00e9phone est maintenant mis \u00e0 leur disposition (num\u00e9ro : 02 808 96 54).<\/p>\n","protected":false},"author":1,"featured_media":6264,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[37],"tags":[],"acf":[],"yoast_head":"\nLes r\u00e9seaux de franchise de la grande distribution soutiennent Covid-Solidarity.org, un call-center national, virtuel et b\u00e9n\u00e9vole - F\u00e9d\u00e9ration Belge de la Franchise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fbf-bff.be\/fr\/les-reseaux-de-franchise-de-la-grande-distribution-soutiennent-covid-solidarity-org-un-call-center-national-virtuel-et-benevole\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les r\u00e9seaux de franchise de la grande distribution soutiennent Covid-Solidarity.org, un call-center national, virtuel et b\u00e9n\u00e9vole - F\u00e9d\u00e9ration Belge de la Franchise\" \/>\n<meta property=\"og:description\" content=\"Cr\u00e9\u00e9 \u00e0 partir d\u2019un hackathon il y a 15 jours, le mouvement citoyen et b\u00e9n\u00e9vole\u00a0Covid-Solidarity.org\u00a0passe \u00e0 la vitesse sup\u00e9rieure en cr\u00e9ant un\u00a0call-center virtuel national mais d\u00e9centralis\u00e9. 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