{"id":8214,"date":"2016-04-29T09:51:17","date_gmt":"2016-04-29T07:51:17","guid":{"rendered":"https:\/\/www.fbf-bff.be\/le-service-client-chez-daniel-moquet-une-aide-precieuse-pour-les-franchises\/"},"modified":"2016-04-29T09:51:17","modified_gmt":"2016-04-29T07:51:17","slug":"le-service-client-chez-daniel-moquet-une-aide-precieuse-pour-les-franchises","status":"publish","type":"post","link":"https:\/\/www.fbf-bff.be\/fr\/le-service-client-chez-daniel-moquet-une-aide-precieuse-pour-les-franchises\/","title":{"rendered":"Le Service client chez Daniel Moquet : une aide pr\u00e9cieuse pour les franchis\u00e9s"},"content":{"rendered":"[vc_row][vc_column][vc_column_text]Toujours dans l\u2019objectif de faciliter le quotidien de ses franchis\u00e9s, le r\u00e9seau Daniel Moquet Signe Vos All\u00e9es leur propose de nombreux outils et services. Le service client en est un bel exemple. Il s\u2019agit d\u2019un standard t\u00e9l\u00e9phonique qui g\u00e8re, pour les franchis\u00e9s qui y adh\u00e8rent, tous les premiers appels entrants.\r\n\r\nEn forte p\u00e9riode, le service client g\u00e8re en moyenne 7 500 appels, et prend pour l\u2019ensemble des franchis\u00e9s 3 000 rendez-vous par mois. Pour un suivi optimal, chaque soir, chaque franchis\u00e9 re\u00e7oit un r\u00e9capitulatif qui liste les diff\u00e9rents contacts re\u00e7us, et les rendez-vous pris.\r\n\r\nEnviron 97% des franchis\u00e9s adh\u00e8rent \u00e0 ce service, qui leur lib\u00e8re beaucoup de temps chaque jour. \u00ab C\u2019est tr\u00e8s pratique, t\u00e9moigne Pierre-Fran\u00e7ois Houssemagne, franchis\u00e9 de l’enseigne, nous ne sommes pas d\u00e9rang\u00e9s pendant nos rendez-vous par notre t\u00e9l\u00e9phone puisque seuls les clients que nous avons d\u00e9j\u00e0 rencontr\u00e9s ont notre num\u00e9ro, nous n\u2019avons pas non plus \u00e0 passer 1 \u00e0 2 heures chaque soir \u00e0 \u00e9couter notre messagerie et rappeler tous les contacts que nous aurions manqu\u00e9 dans la journ\u00e9e si nous n\u2019avions pas le service client. Cela m\u2019apporte vraiment un grand confort de travail \u00bb.[\/vc_column_text][\/vc_column][\/vc_row]","protected":false},"excerpt":{"rendered":"

Toujours dans l\u2019objectif de faciliter le quotidien de ses franchis\u00e9s, le r\u00e9seau Daniel Moquet Signe Vos All\u00e9es leur propose de nombreux outils et services. Le service client en est un bel exemple. Il s\u2019agit d\u2019un standard t\u00e9l\u00e9phonique qui g\u00e8re, pour les franchis\u00e9s qui y adh\u00e8rent, tous les premiers appels entrants.<\/p>\n","protected":false},"author":1,"featured_media":8215,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[37],"tags":[],"acf":[],"yoast_head":"\nLe Service client chez Daniel Moquet : une aide pr\u00e9cieuse pour les franchis\u00e9s - F\u00e9d\u00e9ration Belge de la Franchise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fbf-bff.be\/fr\/le-service-client-chez-daniel-moquet-une-aide-precieuse-pour-les-franchises\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le Service client chez Daniel Moquet : une aide pr\u00e9cieuse pour les franchis\u00e9s - F\u00e9d\u00e9ration Belge de la Franchise\" \/>\n<meta property=\"og:description\" content=\"Toujours dans l\u2019objectif de faciliter le quotidien de ses franchis\u00e9s, le r\u00e9seau Daniel Moquet Signe Vos All\u00e9es leur propose de nombreux outils et services. 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