{"id":7941,"date":"2015-10-23T00:00:00","date_gmt":"2015-10-22T22:00:00","guid":{"rendered":"https:\/\/www.fbf-bff.be\/le-reseau-schmidt-elu-service-client-de-lannee-2016\/"},"modified":"2015-10-23T00:00:00","modified_gmt":"2015-10-22T22:00:00","slug":"le-reseau-schmidt-elu-service-client-de-lannee-2016","status":"publish","type":"post","link":"https:\/\/www.fbf-bff.be\/fr\/le-reseau-schmidt-elu-service-client-de-lannee-2016\/","title":{"rendered":"Le r\u00e9seau Schmidt \u00e9lu &#8220;Service client de l&#8217;ann\u00e9e 2016&#8221;"},"content":{"rendered":"L&rsquo;enseigne Schmidt, le sp\u00e9cialiste fran\u00e7ais des cuisines, salles de bain et de rangement du groupe Salm, vient d&rsquo;\u00eatre \u00e9lue \u00ab\u00a0Service Client de l&rsquo;ann\u00e9e 2016\u00a0\u00bb dans la cat\u00e9gorie \u00ab\u00a0Am\u00e9nagement de l&rsquo;habitat\u00a0\u00bb, tout comme l&rsquo;autre enseigne du groupe, Cuisinella (240 points de vente en France uniquement).<div><br><\/div><div>Cette r\u00e9compense pour la qualit\u00e9 de la relation client est le r\u00e9sultat d&rsquo;une \u00e9valuation r\u00e9alis\u00e9e au cours de 10 semaines avec 225 tests r\u00e9alis\u00e9s par des clients myst\u00e8res, en conditions r\u00e9elles, de recherches d&rsquo;informations sur internet et de contacts via les r\u00e9seaux sociaux, etc.<\/div><div><br><\/div><div>Avec une note moyenne de 16\/20, 20% sup\u00e9rieure \u00e0 celle des non laur\u00e9ats, les laur\u00e9ats sont majoritairement homog\u00e8nes sur l\u2019ensemble des canaux de contact. Leurs notes moyennes s\u2019\u00e9talent de 15,74 pour les e-mails et formulaires \u00e0 16,14 sur les r\u00e9seaux sociaux (Facebook).<\/div><div><br><\/div><div>En Belgique, <a href=\"http:\/\/www.cuisines-schmidt.be\/\" target=\"_blank\" style=\"text-decoration: underline\" rel=\"noopener\" class=\"broken_link\">Schmidt<\/a> ouvrait son dernier magasin en concession \u00e0 Waterloo au d\u00e9but de ce mois d&rsquo;octobre sous la direction du concessionnaire Marc Laurent. Le r\u00e9seau belge de l&rsquo;enseigne compte actuellement 20 magasins (13 en Wallonie, 6 en Flandre et un \u00e0 Bruxelles).<\/div><div><br><\/div><div>Souhaitez-vous avoir plus d\u2019information sur cette enseigne, cliquez ici ou sur le logo dans  \u201cles enseignes se d\u00e9veloppent et cherchent des candidats \u00bb  sur la <a href=\"https:\/\/franchisingbelgium.be\/fr\/\" target=\"_blank\" style=\"text-decoration: underline\" rel=\"noopener\">homepage<\/a>.<\/div><div>rl.<\/div>","protected":false},"excerpt":{"rendered":"<p>L&rsquo;enseigne Schmidt, le sp\u00e9cialiste fran\u00e7ais des cuisines, salles de bain et de rangement du groupe Salm, vient d&rsquo;\u00eatre \u00e9lue \u00ab\u00a0Service Client de l&rsquo;ann\u00e9e 2016\u00a0\u00bb dans la cat\u00e9gorie \u00ab\u00a0Am\u00e9nagement de l&rsquo;habitat\u00a0\u00bb, tout comme l&rsquo;autre enseigne du groupe, Cuisinella (240 points de vente en France uniquement).<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[37],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le r\u00e9seau Schmidt \u00e9lu &#8220;Service client de l&#8217;ann\u00e9e 2016&#8221; 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