{"id":16496,"date":"2023-11-29T22:11:25","date_gmt":"2023-11-29T21:11:25","guid":{"rendered":"https:\/\/www.fbf-bff.be\/chez-jumbo-le-franchise-pense-avant-tout-client\/"},"modified":"2026-04-09T01:00:20","modified_gmt":"2026-04-08T23:00:20","slug":"chez-jumbo-le-franchise-pense-avant-tout-client","status":"publish","type":"post","link":"https:\/\/www.fbf-bff.be\/fr\/chez-jumbo-le-franchise-pense-avant-tout-client\/","title":{"rendered":"Chez Jumbo, le franchis\u00e9 pense avant tout client"},"content":{"rendered":"<p style=\"font-weight: 400\"><strong>Faire en sorte que chaque client ressorte satisfait. Telle est la mission de Pascal Tyberghien,\u00a0<a href=\"\/?page_id=38677\" saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/franchisingbelgium.be\/devenir-franchise\/&amp;source=gmail&amp;ust=1701376124566000&amp;usg=AOvVaw2Ucn9LLOu5WF2RjJ61YF4z\" class=\"broken_link\">franchis\u00e9<\/a>\u00a0de la cha\u00eene de supermarch\u00e9s Jumbo. Il y a trouv\u00e9 la formation id\u00e9ale et un sens de l\u2019accueil client remarquable. Son histoire chez Jumbo \u00e0 Stekene est un bel exemple pour d\u2019autres entrepreneurs qui songent \u00e0 se lancer.<\/strong><\/p>\r\n<p style=\"font-weight: 400\">Il y a un an, un tout nouveau Jumbo ouvrait ses portes \u00e0 Stekene. V\u00e9ritable moteur de ce supermarch\u00e9, Pascal Tyberghien poss\u00e9dait d\u00e9j\u00e0 l\u2019exp\u00e9rience du secteur mais pas comme entrepreneur. \u201cJe viens de l\u2019horeca et j\u2019ai longtemps r\u00eav\u00e9 d\u2019avoir mon propre restaurant, un r\u00eave qui ne s\u2019est pas r\u00e9alis\u00e9 \u201c, explique-t-il. \u201cJ\u2019ai \u00e9t\u00e9 engag\u00e9 chez Lidl o\u00f9 je me suis int\u00e9ress\u00e9 \u00e0 l\u2019univers des supermarch\u00e9s. Mon ami Dani\u00ebl \u00e9tait franchis\u00e9 chez Jumbo \u00e0 Zelzate et lorsqu\u2019il a \u00e9t\u00e9 question d\u2019un nouveau magasin franchis\u00e9 Jumbo \u00e0 Stekene, tout s\u2019est encha\u00een\u00e9 rapidement.\u201d Bien que relativement n\u00e9ophyte, Pascal savait exactement ce qu\u2019il cherchait\u2026 et il l\u2019a trouv\u00e9 chez Jumbo. \u201cChez Jumbo, le franchis\u00e9 re\u00e7oit beaucoup de soutien tout en jouissant d\u2019une grande libert\u00e9. On sent aussi que Jumbo est rest\u00e9 une entreprise familiale. L\u2019atmosph\u00e8re est professionnelle mais amicale et les lignes de communication sont courtes.\u201d<\/p>\r\n<p style=\"font-weight: 400\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-52469\" src=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2023\/11\/Jumbo_2.png\" alt=\"Jumbo\" width=\"720\" height=\"480\" \/><\/p>\r\n\r\n<h2>Un soutien pour le franchis\u00e9 dans tous les domaines<\/h2>\r\n<p style=\"font-weight: 400\">Chez Jumbo, les franchis\u00e9s b\u00e9n\u00e9ficient tous de l\u2019accompagnement dont ils ont besoin. \u201cJ\u2019avais d\u00e9j\u00e0 acquis de l\u2019exp\u00e9rience chez Lidl, mais les choses \u00e9taient encore relativement nouvelles pour moi. C\u2019est pourquoi j\u2019ai commenc\u00e9 par un \u00e9colage intensif, dispens\u00e9 par Jumbo. Cet \u00e9colage comprenait des formations pour moi, mais aussi pour mes collaborateurs ce qui m\u2019a grandement aid\u00e9 car, dans la derni\u00e8re ligne droite avant l\u2019ouverture, un franchis\u00e9 est surtout occup\u00e9 \u00e0 recruter et a peu de temps pour former son futur personnel. Jumbo s\u2019est \u00e9galement charg\u00e9 de la construction du magasin et de son agencement dans les moindres d\u00e9tails\u2026 jusqu\u2019aux bics aux caisses ! Pendant ma formation, j\u2019ai eu l\u2019occasion de toucher \u00e0 toutes les fonctions d\u2019un supermarch\u00e9. C\u2019\u00e9tait passionnant et me permet aujourd\u2019hui de mieux aider mes collaborateurs et de r\u00e9pondre \u00e0 leurs questions. Cela renforce le sentiment d\u2019appartenance \u00e0 une \u00e9quipe.\u201d<\/p>\r\n\r\n<h2><strong>La satisfaction client\u00a0\u00a0<\/strong><\/h2>\r\n<p style=\"font-weight: 400\">La politique orient\u00e9e client de Jumbo a \u00e9t\u00e9 un facteur d\u00e9terminant dans la d\u00e9cision de Pascal de s\u2019associer \u00e0 l\u2019enseigne. \u201cChez Jumbo, l\u2019orientation client est d\u00e9crite dans les 7 certitudes et s\u2019exprime dans tout. Chaque client doit repartir satisfait. C\u2019est pourquoi nous prenons toujours le temps, m\u00eame lorsqu\u2019il y a beaucoup de monde. S\u2019il pleut, nous prenons un parapluie pour raccompagner le client \u00e0 sa voiture et, s\u2019il le souhaite, nous l\u2019aidons \u00e0 charger ses courses dans son coffre.\u201d Pour Pascal, ancrage local et orientation client vont de pair. \u201cD\u00e8s le d\u00e9but, nous avons apport\u00e9 les fleurs invendues \u00e0 la maison de retraite situ\u00e9e un peu plus loin. Nous tenions \u00e0 cr\u00e9er des liens avec le quartier. Nous travaillons \u00e9galement avec des fournisseurs locaux pour r\u00e9pondre \u00e0 la demande de nos clients.\u201d<\/p>\r\n<p style=\"font-weight: 400\">Chez Jumbo, le franchis\u00e9 re\u00e7oit beaucoup de soutien tout en jouissant d\u2019une grande libert\u00e9. On sent aussi que Jumbo est rest\u00e9 une entreprise familiale.<\/p>\r\n<p style=\"font-weight: 400\">Pour plus d\u2019information pour devenir franchis\u00e9 chez Jumbo, cliquez-<a href=\"\/?p=51479\" saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/franchisingbelgium.be\/nl\/franchises\/jumbo\/&amp;source=gmail&amp;ust=1701376124566000&amp;usg=AOvVaw2-ddTFvlVGzvQOw46blqHH\" class=\"broken_link\">ici.<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Faire en sorte que chaque client ressorte satisfait. Telle est la mission de Pascal Tyberghien,\u00a0franchis\u00e9\u00a0de la cha\u00eene de supermarch\u00e9s Jumbo. Il y a trouv\u00e9 la formation id\u00e9ale et un sens de l\u2019accueil client remarquable. Son histoire chez Jumbo \u00e0 Stekene est un bel exemple pour d\u2019autres entrepreneurs qui songent \u00e0 &#8230;<\/p>\n","protected":false},"author":1,"featured_media":16491,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[49,46,51],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chez Jumbo, le franchis\u00e9 pense avant tout client - F\u00e9d\u00e9ration Belge de la Franchise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fbf-bff.be\/fr\/chez-jumbo-le-franchise-pense-avant-tout-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chez Jumbo, le franchis\u00e9 pense avant tout client - F\u00e9d\u00e9ration Belge de la Franchise\" \/>\n<meta property=\"og:description\" content=\"Faire en sorte que chaque client ressorte satisfait. Telle est la mission de Pascal Tyberghien,\u00a0franchis\u00e9\u00a0de la cha\u00eene de supermarch\u00e9s Jumbo. Il y a trouv\u00e9 la formation id\u00e9ale et un sens de l\u2019accueil client remarquable. 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