{"id":13243,"date":"2022-07-29T10:21:51","date_gmt":"2022-07-29T08:21:51","guid":{"rendered":"https:\/\/www.fbf-bff.be\/?p=13243"},"modified":"2022-08-02T10:20:10","modified_gmt":"2022-08-02T08:20:10","slug":"un-litige-il-ny-a-pas-que-la-justice","status":"publish","type":"post","link":"https:\/\/www.fbf-bff.be\/fr\/un-litige-il-ny-a-pas-que-la-justice\/","title":{"rendered":"Un litige\u00a0: il n\u2019y a pas que la justice\u00a0!"},"content":{"rendered":"Vous avez conclu un contrat avec un franchiseur ou un franchis\u00e9, un fournisseur ou un client et les choses ne se sont pas pass\u00e9es comme pr\u00e9vu.&nbsp; Dans ce cas, il est toujours recommand\u00e9 de prendre contact pour signaler le probl\u00e8me et essayer de le r\u00e9gler en direct mais si cela n\u2019aboutit pas, ne pensez pas trop vite action en justice qui pourrait vous co\u00fbter beaucoup de temps et d\u2019argent et aboutir \u00e0 un r\u00e9sultat que vous ne pourriez pas appr\u00e9cier.\r\n\r\nEssayez d\u2019abord le r\u00e8glement amiable&nbsp;: plus rapide, plus souple et donc plus souvent satisfaisant avec en moyenne 75% de succ\u00e8s&nbsp;! En premier lieu, essayer de contacter l\u2019autre partie pour discuter.&nbsp; Si cela n\u2019aboutit pas, vous pourriez notamment faire appel \u00e0 la m\u00e9diation&nbsp;: le tiers neutre (m\u00e9diateur) va vous aider \u00e0 (re)communique avec l\u2019autre partie et vous aider \u00e0 trouver une solution qui convient \u00e0 TOUS&nbsp;! Vous restez donc ma\u00eetre de la situation et surtout de la solution avec d\u2019autres beaucoup plus de chances de la voir appliquer et de conserver votre relation commerciale.&nbsp;\r\n\r\nIl existe notamment les <a href=\"https:\/\/economie.fgov.be\/fr\/themes\/line\/belmed-mediation-en-ligne\/reglement-alternatif-de\/sous-la-loupe\/mediateur-agree\" class=\"broken_link\">m\u00e9diateurs agr\u00e9\u00e9s<\/a> qui vous apportent la garantie d\u2019\u00eatre neutres, impartiaux, comp\u00e9tents ainsi que la confidentialit\u00e9 des discussions et du r\u00e9sultat.&nbsp; De plus, vous pouvez toujours faire homologuer l\u2019accord de m\u00e9diation par un juge pour qu\u2019il ait la m\u00eame force ex\u00e9cutoire qu\u2019un jugement.\r\n\r\nLa F\u00e9d\u00e9ration belge de la Franchise propose d\u00e9j\u00e0 \u00e0 ses membres le recours \u00e0 la conciliation et la m\u00e9diation. <a href=\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/\" target=\"_blank\" rel=\"noopener\">Toutes les infos ici<\/a>.\r\n\r\nIl existe \u00e9galement Belmed, la plateforme du Service public f\u00e9d\u00e9ral Economie qui donne de l\u2019information et propose la possibilit\u00e9 d\u2019introduire une <a href=\"https:\/\/economie.fgov.be\/fr\/themes\/line\/belmed-mediation-en-ligne\/reglement-alternatif-de\/introduire-une-demande-de\">demande de r\u00e8glement amiable.<\/a>&nbsp; <a href=\"https:\/\/economie.fgov.be\/fr\/themes\/line\/belmed-mediation-en-ligne\/reglement-alternatif-de\/qui-peut-vous-aider-resoudre\">Selon votre litige<\/a>, il vous sera propos\u00e9 diff\u00e9rents tiers neutres aptes \u00e0 le prendre en charge.&nbsp; N\u2019oubliez pas, m\u00eame payants, le r\u00e8glement amiable reste toujours plus rapide, moins co\u00fbteux et vous garantit une solution que vous et l\u2019autre partie aurez approuv\u00e9e&nbsp;: <a href=\"http:\/\/www.belmed.fgov.be\">www.belmed.fgov.be<\/a>","protected":false},"excerpt":{"rendered":"<p>Vous avez conclu un contrat avec un franchiseur ou un franchis\u00e9, un fournisseur ou un client et les choses ne se sont pas pass\u00e9es comme pr\u00e9vu.&nbsp; Dans ce cas, il est toujours recommand\u00e9 de prendre contact pour signaler le probl\u00e8me et essayer de le r\u00e9gler en direct mais si cela &#8230;<\/p>\n","protected":false},"author":2,"featured_media":13290,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[38],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Un litige\u00a0: il n\u2019y a pas que la justice\u00a0!<\/title>\n<meta name=\"description\" content=\"En cas de litige entre un franchiseur et un franchis\u00e9 essayez d\u2019abord le r\u00e8glement amiable. 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