{"id":563,"date":"2017-01-19T13:37:50","date_gmt":"2017-01-19T13:37:50","guid":{"rendered":"https:\/\/www.fbf-bff.be\/?page_id=563\/"},"modified":"2021-02-04T12:33:30","modified_gmt":"2021-02-04T12:33:30","slug":"litiges","status":"publish","type":"page","link":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/","title":{"rendered":"Litiges"},"content":{"rendered":"[vc_row][vc_column][vc_column_text]\r\n<h1><span style=\"color: #99cc00;\">Bien r\u00e9soudre&nbsp;les&nbsp;litiges<\/span><\/h1>\r\nLa F\u00e9d\u00e9ration Belge de la Franchise encourage depuis plusieurs ann\u00e9es les modes alternatifs de r\u00e8glement des conflits (les&nbsp; \u00ab\u00a0MARC\u00a0\u00bb) pouvant opposer franchiseurs et franchis\u00e9s.&nbsp;\r\n\r\nElle propose \u00e0 cette fin\r\n<ul>\r\n \t<li>des services d&rsquo;accompagnement \u00e0 la <strong>M\u00e9diation<\/strong> et \u00e0 la <strong>Conciliation <\/strong><\/li>\r\n \t<li>une <strong><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/03\/2020-RECOMMANDATION-DE-LA-FBF-EN-MATI\u00c8RE-DE-CONCILIATION-ET-DE-M\u00c9DIATION.docx.pdf\">Recommandation formelle<\/a><\/strong> aux franchiseurs afin que le recours \u00e0 ces modes de r\u00e8glement de conflits soient pr\u00e9vus dans les contrats de franchise.<\/li>\r\n<\/ul>\r\nLa <strong>M\u00e9diation<\/strong> et la <strong>Conciliation<\/strong> sont deux m\u00e9thodes qui diff\u00e8rent essentiellement\r\n<ul>\r\n \t<li>par le <strong>degr\u00e9 d&rsquo;engagement des parties<\/strong> dans le processus de r\u00e9solution du conflit<\/li>\r\n \t<li>par le <strong>degr\u00e9 de contr\u00f4le que les parties ont sur le r\u00e9sultat<\/strong> de celui-ci.<\/li>\r\n<\/ul>\r\n<h1><span style=\"color: #000080;\">La Conciliation<\/span><\/h1>\r\nPour autant que le r\u00e9seau de franchise soit membre de la FBF, le franchis\u00e9 et le franchiseur peuvent en cas de conflit entre eux, solliciter l\u2019intervention de la FBF dans le cadre d\u2019une tentative de conciliation.&nbsp;\r\n\r\n<strong>Le processus de conciliation<\/strong> est <strong>volontaire<\/strong> et <strong>confidentiel<\/strong>.&nbsp; Ce processus est <strong>rapide<\/strong> et <strong>peu on\u00e9reux<\/strong>. Il est utile pour les parties qui d\u00e9sirent avoir une meilleure id\u00e9e du r\u00e9sultat possible d&rsquo;un litige.<strong>\r\n<\/strong>\r\n<ol>\r\n \t<li>Un franchiseur et un franchis\u00e9 introduisent leur demande<\/li>\r\n \t<li>Le comit\u00e9 de conciliation est alors d\u00e9sign\u00e9 au sein de la FBF.&nbsp; Il se compose de 3 conciliateurs:\r\n<ul>\r\n \t<li>l&rsquo;expert ind\u00e9pendant<\/li>\r\n \t<li>un repr\u00e9sentant des franchiseurs<\/li>\r\n \t<li>un repr\u00e9sentant des franchis\u00e9s<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Les conciliateurs, apr\u00e8s avoir entendu les parties de mani\u00e8re contradictoire, font une proposition de r\u00e8glement de conflit aux parties. <strong>Cette proposition n&rsquo;a pas de force obligatoire<\/strong> : <strong>les parties sont libres d&rsquo;y adh\u00e9rer ou non.\r\n<\/strong><\/li>\r\n<\/ol>\r\n<a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/03\/Conditions-\u00e0-remplir-CONCILIATION-2.pdf\">Quelles conditions remplir pour introduire ma demande de conciliation ? (mise \u00e0 jour 2020)<\/a>\r\n<a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/06\/2020-R\u00e8glement-de-conciliation-2.pdf\">R\u00e8glement et tarif de la proc\u00e9dure de Conciliation de la F\u00e9d\u00e9ration Belge de la Franchise (mise \u00e0 jour 2020)<\/a>\r\n<a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/06\/2020-Fomulaire-de-demande-de-conciliation-de-la-FBF.docx\">Formulaire de demande de conciliation de la FBF (mise \u00e0 jour 2020)<\/a>\r\n<h1><span style=\"color: #000080;\">La M\u00e9diation<\/span><\/h1>\r\nDepuis 2002, la FBF offre un service de m\u00e9diation \u00e0 ses membres et non membres. La m\u00e9diation est un proc\u00e9d\u00e9 <strong>volontaire<\/strong> et <strong>confidentiel<\/strong>.\r\n<ol>\r\n \t<li>Un tiers <strong>neutre<\/strong> ind\u00e9pendant, le m\u00e9diateur, form\u00e9 aux techniques de la m\u00e9diation, est nomm\u00e9 de commun accord par les parties.<\/li>\r\n \t<li>Le m\u00e9diateur aide les parties \u00e0 trouver leur propre solution \u00e0 leur diff\u00e9rend.\r\n<ul>\r\n \t<li>Le m\u00e9diateur n&rsquo;a <strong>aucun pouvoir d\u00e9cisionnel<\/strong>.<\/li>\r\n \t<li>Il favorise une communication efficace entre les parties, recherche leurs besoins et d\u00e9sirs. Il d\u00e9termine les questions devant \u00eatre r\u00e9solues. Le m\u00e9diateur aide les parties \u00e0 explorer des solutions cr\u00e9atives ou qui rencontrent leurs exigences sp\u00e9cifiques.<\/li>\r\n \t<li>Les parties sont responsabilis\u00e9es face \u00e0 leurs conflits. Elles ont l&rsquo;occasion de trouver un \u00e9quilibre entre leurs pouvoirs, leurs droits et leurs int\u00e9r\u00eats.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<strong>La m\u00e9diation facilite la poursuite des relations entre les parties<\/strong>. Compar\u00e9 \u00e0 la proc\u00e9dure judiciaire, le processus de m\u00e9diation est <strong>rapide<\/strong> et <strong>peu on\u00e9reux<\/strong>.\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/12\/Conditions-a-remplir-demande-mediation-1.pdf\">Quelles conditions remplir pour introduire ma demande de m\u00e9diation ? (mise \u00e0 jour 2020)<\/a><\/li>\r\n \t<li>Liste des m\u00e9diateurs agr\u00e9\u00e9s de la FBF : sur demande \u00e0 <a href=\"mailto:info@fbf-bff.be\">info@fbf-bff.be<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/12\/2020-Reglement-de-Mediation-de-la-FBF-web.pdf\">R\u00e8glement et tarif de la proc\u00e9dure de M\u00e9diation de la F\u00e9d\u00e9ration Belge de la Franchise (mise \u00e0 jour 2020)<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/12\/ANNEXE-Code-Judiciaire-Mediation-FR.pdf\">Articles du Code judiciaire r\u00e9glementant la m\u00e9diation<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/01\/2020-Fomulaire-de-demande-de-m\u00e9diation-de-la-FBF.docx\">Formulaire de demande de m\u00e9diation de la FBF (mise \u00e0 jour 2020)<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/03\/Code_de_bonne_conduite_du_m\u00e9diateur_agr\u00e9\u00e9-de-la-commision-f\u00e9d\u00e9rale-de-m\u00e9diation.pdf\">Code de bonne conduite du m\u00e9diateur agr\u00e9\u00e9<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2020\/03\/Les-m\u00e9diateurs-agr\u00e9\u00e9s-et-non-agr\u00e9\u00e9s-Distinction.pdf\">Les m\u00e9diateurs agr\u00e9\u00e9s et les m\u00e9diateurs non agr\u00e9\u00e9s: distinction (mise \u00e0 jour 2020)<\/a><\/li>\r\n<\/ul>\r\n<p style=\"color: #000080;\">[\/vc_column_text][\/vc_column][\/vc_row]","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<br \/>\nBien r\u00e9soudre&nbsp;les&nbsp;litiges<br \/>\nLa F\u00e9d\u00e9ration Belge de la Franchise encourage depuis plusieurs ann\u00e9es les modes alternatifs de r\u00e8glement des conflits (les&nbsp; \u00ab\u00a0MARC\u00a0\u00bb) pouvant opposer franchiseurs et franchis\u00e9s.&nbsp;<\/p>\n<p>Elle propose \u00e0 cette fin<\/p>\n<p> \tdes services d&rsquo;accompagnement \u00e0 la M\u00e9diation et \u00e0 la Conciliation <br \/>\n \tune Recommandation formelle &#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":861,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template_leftnav.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9soudre les litiges opposant franchiseurs et franchis\u00e9s \u00e0 l&#039;amiable<\/title>\n<meta name=\"description\" content=\"La FBF propose et promeut 2 modes de r\u00e8glement de r\u00e9solution de conflits opposant franchiseurs et franchis\u00e9s: la m\u00e9diation et la conciliation\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9soudre les litiges \u00e0 l&#039;amiable entre franchiseurs et franchis\u00e9s\" \/>\n<meta property=\"og:description\" content=\"Les modes de r\u00e8glement amiable de r\u00e9solution de conflits pouvant opposer franchiseurs et franchis\u00e9s sont fortement encourag\u00e9s par la loi. La F\u00e9d\u00e9ration Belge de la Franchise promeut des moyens efficaces et personnalis\u00e9s: la m\u00e9diation et la conciliation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/\" \/>\n<meta property=\"og:site_name\" content=\"F\u00e9d\u00e9ration Belge de la Franchise\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-04T12:33:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2017\/06\/fbf-bff-fb-cover.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/\",\"url\":\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/\",\"name\":\"R\u00e9soudre les litiges opposant franchiseurs et franchis\u00e9s \u00e0 l'amiable\",\"isPartOf\":{\"@id\":\"https:\/\/www.fbf-bff.be\/#website\"},\"datePublished\":\"2017-01-19T13:37:50+00:00\",\"dateModified\":\"2021-02-04T12:33:30+00:00\",\"description\":\"La FBF propose et promeut 2 modes de r\u00e8glement de r\u00e9solution de conflits opposant franchiseurs et franchis\u00e9s: la m\u00e9diation et la conciliation\",\"breadcrumb\":{\"@id\":\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.fbf-bff.be\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"F\u00e9d\u00e9ration\",\"item\":\"https:\/\/www.fbf-bff.be\/fr\/federation\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Litiges\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.fbf-bff.be\/#website\",\"url\":\"https:\/\/www.fbf-bff.be\/\",\"name\":\"F\u00e9d\u00e9ration Belge de la Franchise\",\"description\":\"Pour r\u00e9ussir ensemblee\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.fbf-bff.be\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"R\u00e9soudre les litiges opposant franchiseurs et franchis\u00e9s \u00e0 l'amiable","description":"La FBF propose et promeut 2 modes de r\u00e8glement de r\u00e9solution de conflits opposant franchiseurs et franchis\u00e9s: la m\u00e9diation et la conciliation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/","og_locale":"fr_FR","og_type":"article","og_title":"R\u00e9soudre les litiges \u00e0 l'amiable entre franchiseurs et franchis\u00e9s","og_description":"Les modes de r\u00e8glement amiable de r\u00e9solution de conflits pouvant opposer franchiseurs et franchis\u00e9s sont fortement encourag\u00e9s par la loi. La F\u00e9d\u00e9ration Belge de la Franchise promeut des moyens efficaces et personnalis\u00e9s: la m\u00e9diation et la conciliation.","og_url":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/","og_site_name":"F\u00e9d\u00e9ration Belge de la Franchise","article_modified_time":"2021-02-04T12:33:30+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.fbf-bff.be\/wp-content\/uploads\/2017\/06\/fbf-bff-fb-cover.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/","url":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/","name":"R\u00e9soudre les litiges opposant franchiseurs et franchis\u00e9s \u00e0 l'amiable","isPartOf":{"@id":"https:\/\/www.fbf-bff.be\/#website"},"datePublished":"2017-01-19T13:37:50+00:00","dateModified":"2021-02-04T12:33:30+00:00","description":"La FBF propose et promeut 2 modes de r\u00e8glement de r\u00e9solution de conflits opposant franchiseurs et franchis\u00e9s: la m\u00e9diation et la conciliation","breadcrumb":{"@id":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.fbf-bff.be\/fr\/federation\/litiges\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.fbf-bff.be\/fr\/"},{"@type":"ListItem","position":2,"name":"F\u00e9d\u00e9ration","item":"https:\/\/www.fbf-bff.be\/fr\/federation\/"},{"@type":"ListItem","position":3,"name":"Litiges"}]},{"@type":"WebSite","@id":"https:\/\/www.fbf-bff.be\/#website","url":"https:\/\/www.fbf-bff.be\/","name":"F\u00e9d\u00e9ration Belge de la Franchise","description":"Pour r\u00e9ussir ensemblee","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fbf-bff.be\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/pages\/563"}],"collection":[{"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/comments?post=563"}],"version-history":[{"count":4,"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/pages\/563\/revisions"}],"predecessor-version":[{"id":2526,"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/pages\/563\/revisions\/2526"}],"up":[{"embeddable":true,"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/pages\/861"}],"wp:attachment":[{"href":"https:\/\/www.fbf-bff.be\/fr\/wp-json\/wp\/v2\/media?parent=563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}